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Frequently Asked Questions


For Homeowners
Q: Is ImprovementCenter free to use?
A: ImprovementCenter is always free to the user. You’ll have access to over 2 million free reviews – the most free contractor reviews in one place.
Q: What does “Verified” mean?
A: It means that a business has professional certification, insurance, and bonding, and has maintained an acceptable Better Business Bureau rating, if accredited. The business must also maintain excellent customer service and pass periodic secret shopper evaluations
Q: What does “Verified” stand for?
A: To be Verified, each member
must pass an annual screening process
Professional Certification
Meets relevant state-mandated licensing requirements.
Insurance and Bonding
Current insurance policy and/or bond in place at time of screening.
Business Reputation
Maintains an acceptable Better Business Bureau rating
,if accredited.
Excellent Customer Service
Abides by customer service best practices, as outlined in
our "Street Certified Customer Satisfaction Principles"
Customer Contact Review
Passes periodic secret shopper evaluations designed to
gauge professionalism and responsiveness.
Sex Offender Search
Is confirmed as not listed in the state's sex offender website
For more details about our terms of service, please feel free to visit -
Q: What should I include in my review?
A: Anything that would be helpful to other consumers. For instance, what service was performed? Were you happy with the outcome? Did the project stay on budget and on schedule? Note that we cannot publish any reviews that contain foul language or reviews that are malicious in nature, so please keep it clean!
Q: Why isn’t my review showing up?
A: Our reviews are moderated through both an automated screening process and a manual check to prevent spam or illegitimate reviews. You can usually expect your review to display within a day or two.
Q: Are reviews displayed in any order?
A: Reviews will be displayed from newest to oldest.
Q: Can businesses respond to reviews on ImprovementCenter?
A: Business owners can only respond to reviews that were left on ImprovementCenter, not those that were originally published on a partner site.
For Contractors
Q: Is ImprovementCenter free?
A: ImprovementCenter is always free to the user and there is no cost to have your company listed on ImprovementCenter. Business users are able to upgrade their account by becoming a featured contractor. To learn more about becoming a featured contractor, click here.
Q: What does “Verified” mean?
A: It means that a business has professional certification, insurance, and bonding, and has maintained an acceptable Better Business Bureau rating, if accredited. The business must also maintain excellent customer service and pass periodic secret shopper evaluations.
Q: What does “Verified” stand for?
A: To be Verified, each member
must pass an annual screening process
Professional Certification
Meets relevant state-mandated licensing requirements.
Insurance and Bonding
Current insurance policy and/or bond in place at time of screening.
Business Reputation
Maintains an acceptable Better Business Bureau rating
,if accredited.
Excellent Customer Service
Abides by customer service best practices, as outlined in
our "Street Certified Customer Satisfaction Principles"
Customer Contact Review
Passes periodic secret shopper evaluations designed to
gauge professionalism and responsiveness.
Sex Offender Search
Is confirmed as not listed in the state's sex offender website
For more details about our terms of service, please feel free to visit -
Q: How can I claim my business listing?
A: Click on the “claim this business” link on the profile page; we’ll follow up with you to complete your listing. If your business isn’t in the directory, click here to list your business. (LINK)
Q: What can I include in my business profile?
A: Your contact information, information about your business, and any relevant credentials. You’re also encouraged to list any deals you’d like to promote and upload photos and/or a logo.
Q: Are reviews moderated?
A: Reviews written on ImprovementCenter are moderated through an automated screening process and a manual check to prevent spam or illegitimate reviews from being published.
Q: Are reviews displayed in any order?
A: Reviews will be displayed from newest to oldest.